Moving WordPress to AWS without a big-bang cutover
How I migrated multiple WordPress sites to AWS Lightsail using per-site validation and staged cutover, then investigated origin performance before adding Varnish and CloudFront.
A WhatsApp sales agent with business controls
A team-built WhatsApp sales-agent prototype with verified business tools and human approval. My work focused on integration, regression testing, transactional reliability and LLM diagnostics.
Why four WhatsApp messages used 60,490 input tokens
Four WhatsApp messages produced nine LLM calls and 60,490 input tokens. A gateway investigation into tool loops, context growth and what the measurements actually mean.
Bad Data In, Bad Decisions Out: How SMEs Should Prepare Their Data for AI and Automation
A practical SME guide to cleaning, structuring and governing business data before investing in AI or workflow automation.
Can AI Handle Customer Enquiries? A Risk-Based Guide for SME Owners
Learn which customer enquiries AI can handle, which require human judgement and how SMEs can design safe escalation, testing and monitoring.
No-Code Does Not Mean No Governance: Who Owns Your Business Automations?
Learn who should own no-code business automations, how to control access and changes, and what SMEs need to keep workflows reliable after launch.
From WhatsApp to CRM: When an SME Needs a Proper Customer Enquiry System
Learn when WhatsApp is no longer enough for customer enquiries, what a CRM should fix and how an SME can move without making service less personal.
Your First AI Policy: A Practical One-Page Framework for Singapore SMEs
Create a practical first AI policy for your Singapore SME. Define approved tools, data rules, human review, accountability and incident reporting on one page.
Why Automation Projects Fail After Handover—and How to Make Them Sustainable
Learn why SME automation projects break after launch and how ownership, documentation, monitoring, exception handling and vendor planning keep them sustainable.
How to Run a 30-Day AI Admin Assistant Pilot Without Disrupting Your Team
A practical 30-day plan for SMEs to test an AI admin assistant safely, measure real value and avoid disrupting employees or customer service.